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Contact Centre Sales Advisor

Response Personnel Ltd

Luton

Permanent

£18000/annum + £4,000 OTE

LU12BQ

Posted: 19/07/2021

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Contact Centre Sales Advisor

Salary - £18,000+ £4000 OTE

Current shift pattern whilst working from home:

Monday to Friday: 8am - 4.30pm, 9am - 5.30am, 9.30am - 6pm

Saturday 9am - 1pm (1 in 3 required to work)

Company Benefits:

Great development opportunities
Quarterly Bonus scheme
Company Pension Scheme
25 days holiday (Pro-rata), plus Bank Holidays
Healthcare Cash Plan
Life Assurance
Subsidised canteen
Staff discountOur client is a leading global employer, with a platform for developing talent.

Responsibilities

Handling inbound/outbound sales enquires for consumers in need of support or repair, adapting your approach to varying consumer needs.
Utilising the available products and services to find a solution for the consumer that best fits their needs.
Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence.
Work as a part of a team to deliver an exceptional service and achieve key performance targets.Skills / Experience

Experience working within a sales and service environment essential
Experience working within a contact centre
Experience working with FCA regulated products preferable
Experience working with live chat and social media platforms desirable
Excellent verbal and written communication skills
A passion to deliver a first-class consumer experience
Seek out opportunities to upsell through service
Be enthusiastic about working in a fast-paced, targeted environment
Self-Motivated in both your daily activities and in self-development
Enjoy working as a part of a team
Ability to work remotely when required

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call (phone number removed) for further details

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