jobmove logo

Customer Service Advisor

ST Selection

Trafford Park

Permanent

£20000 - £22000/annum + bonus

M171HU

Posted: 19/07/2021

Are you interested in more Customer Services jobs?

Apply Now

Company - Leading construction services company
Job Title - Hire Controller/ Customer Services
Location - Manchester
Hours 8am-5pm Mon-Fri (one Saturday morning in 4 8am-12pm)
Salary - £20-22K + bonus
We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busy hire desk. The main parts of the role include:
* First point of contact for customer enquiries
* Responsible for receiving orders (On-hires) and requests for collections/ off hires
* Calculating and supply of quotes
* To demonstrate and maintain an understanding of the product range in order to sell the key benefits to customers
* Planning transport for deliveries and collections
* Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
* To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
* Maintain an effective and positive relationship with customers and other depots/ departments
REQUIREMENTS
* Experience in the hire industry is desirable, but not essential
* Excellent customer service and communication skills
* Excellent telephone manner
* You must be reliable, punctual and enthusiastic
* You must be well organised.
* The successful candidate will need to be self-motivated and proactive.
* Team player
We welcome approaches from candidates interested in Customer Services, Hire Controller, Hire Administration, Hire Desk Manager, Branch Manager, Depot Manager and Foreman roles

Apply Now

Or check similar jobs