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Customer Service Advisor

ST Selection

Trafford Park


£22000/annum + bonus


Posted: 12/10/2021

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Company - Leading construction services company
Job Title - Hire Controller/ Customer Services
Location - Manchester
Hours 8am-5pm Mon-Fri (one Saturday morning in 4 8am-12pm)
Salary - £22K + bonus
We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busy hire desk. The main parts of the role include:
* First point of contact for customer enquiries
* Responsible for receiving orders (On-hires) and requests for collections/ off hires
* Calculating and supply of quotes
* To demonstrate and maintain an understanding of the product range in order to sell the key benefits to customers
* Planning transport for deliveries and collections
* Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
* To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
* Maintain an effective and positive relationship with customers and other depots/ departments
* Experience in the hire industry is desirable, but not essential
* Excellent customer service and communication skills
* Excellent telephone manner
* You must be reliable, punctual and enthusiastic
* You must be well organised.
* The successful candidate will need to be self-motivated and proactive.
* Team player
We welcome approaches from candidates interested in Customer Services, Hire Controller, Hire Administration, Hire Desk Manager, Branch Manager, Depot Manager and Foreman roles

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