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Partnership Support Executive

Diamond Search Recruitment Ltd

Maidstone

Contract

£21000/annum pro-rata

ME156SG

Posted: 19/07/2021

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Diamond Search Recruitment are delighted to be representing our client, a prestigious, award winning and well-respected brand within travel and tourism, a market leader providing exceptional customer service and an exciting product portfolio! Recruiting for a Partnership Support Executive, this exciting role reports to the Travel Team Supervisor and is offered on a 6 month contract. This is a full-time, shift-based role which includes working every other weekend on a rota. Total hours per week are 37.5hrs and can be based in the office in Maidstone, home based or a mixture of both.
The ideal candidate would come with a travel industry background and be used to delivering excellence in customer experience / customer service / customer support.
*There may be the opportunity for a permanent role for the right candidate.
Role Purpose
From our client....
As a Partnership Support Executive in our Customer Experience team, you’ll be dedicated to putting the customer at heart of what we do. Your enthusiasm and expert knowledge will inspire and create excitement for customers looking to book with us. First impressions count so by creating holidays that match customers’ interests, tastes and budget, you’ll be setting them on the road to an amazing holiday experience.
Key tasks
* You’ll act as the first point of contact for enquiries. You’ll use your skills and experience to understand the customer’s needs, delivering the right response first time, ensuring the customer has all they need to go ahead and book.
* You’ll be an advocate for our values and will do all you can to meet customer expectations – from providing support with managing their reservations to answering pre-travel questions.
* Making a positive impact on every customer contact over multiple channels such as partner portals, email and phone.
* Developing fantastic product knowledge to help resolve customer queries.
Skills
Have a real passion for customer service.
A natural empathy and excellent listening skills.
You’ll be reliable, resilient and organised.
You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
You’ll have a positive, motivated mindset
Knowledge:
World Geography
Understanding of the Travel business
Strong on systems including MS Office (Office, Word, Excel)
Experience in Zendesk would be of benefit
Experience/Education:
Experience in a sales or customer service role with a Travel background
Proven ability to negotiate and resolve issues.
Commercially astute
Additional European languages a definite advantage
Competencies:
Aptitude to learn new systems and processes.
Excellent spoken & written communication skills (confident communicator in both verbal and written forms).
What are you waiting for? This is a fabulous company to be part of! Apply today!
Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy

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