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Customer Service Advisor

Index

Waltham

Permanent

£20000 - £27000/annum

CM33PJ

Posted: 16/09/2021

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Our client is currently seeking an Customer Service Advisor to work within their Southern Commercial Team in Chelmsford.
You will be responsible for:
• Responding proactively and in a timely manner to all customer enquiries
• Expanding the client’s commercial profile within allocated territory
• Developing their customer base and ensure sufficient sales pipeline, working with the Territory Sales Managers
• Account Management for allocated customers
• Quotation administration for Territory Sales Managers
• Establish, maintain and grow relationships with key business customers at the appropriate level, to understand their objectives and ensure they are delivered
• Maintain a high degree of market and competitor knowledge
• Target major opportunities and position the business as the market choice
• Be able to work as part of a close area team and all other business stakeholders
• The successful candidate will be able to demonstrate experience of delivering excellent customer service through sales and account management
• Previous experience of working within a customer service environment is essential
• Excellent interpersonal skills and a high level of professionalism required
• Self-motivated, confident and driven to succeed
• Ability to build long term professional relationships with customers
• Strong attention to detail having the ability to deliver high quality work to tight deadlines
• Have the ability to work under pressure and thrive in a fast paced business environment
• The ability to work as part of a team and work on your own initiative
• Strong IT skills with experience of SAP beneficial
This would suit someone who has worked as a Customer Service Advisor, Sales Agent, Internal Sales Advisor, Account Management Consultant, Telesales Assistant, External Sales Rep, Sales Rep, Internal Sales Rep, Business Development Consultant, Order Processor.
Index Recruitment is acting as an Employment Agency in relation to this vacancy

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