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Customer Service

Cordant People





Posted: 10/09/2021

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My client based in Middlesbrough is currently looking for a Customer Service Agent to join their team on a temp to perm basis.

Please note, this role is office based.

Duties will include

Working in a busy office, dealing with customer orders and queries
Being competent with the in house MIS system for data entry (label traxx), full training given
Entering new orders to the MIS system (label traxx) and sending email confirmations to customers
Dealing with email queries from customers and helping customers with questions or complaints
Providing customers with information about products and services
Create daily estimates and send the quote direct to customers (training given)
Follow up quotes sent and gain feedback from customers
Generate end of month sales reports for the sales team
Use the telephone to reach out to customer’s and deal with urgent requirements
Liaise with customers to arrange deliveries and track the proof of delivery
Assist in the day to day office administration, filing and posting  
Rate: £9ph
Hours: Around 32hrs per week, Mon-Fri
Role: Immediate start, temp to perm the right candidate
Cordant People is an equal opportunities employer

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