Protocol is seeking an enthusiastic Administrator responsible for carrying out general administrative duties. Work within set routines, policies and procedures to provide a comprehensive high-quality service to the unit, and able to deal efficiently and courteously with patients and staff enquiries. Based in Wetherby, this is a permanent position.
The person & qualifications
Previous administration experience in a similar setting
Experienced in providing information and advice to patients/relatives.
Excellent communication and interpersonal skills.
Ability to complete tasks to deadlines and to a specified standard.
The ability to exercise judgement when dealing with patient enquiries /problems.
Excellent Computer Skills.
Scheduling of patient appointments and monitoring of waiting lists.
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
To undertake general administrative work, including dealing with patients, healthcare professionals, other professionals over the telephone or face to face.
To type and distribute letters, memorandums, reports, and general correspondence as required and to ensure efficient maintenance of all records in accordance with Statutory and Company procedures.
To ensure all correspondence received in the Unit is date stamped and receives prompt attention and that the Unit's filing system is maintained accurately and promptly.
Control and participate in a wide range of task within the areas of scheduling and processing of patients information, ensuring standards are maintained and the services run both smoothly and efficiently. Provide support to all staff in their separate task areas as required.
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We're more than a recruitment agency - we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs
The legal bit...
Protocol National ltd trading as Protocol are acting as an employment agency for this vacancy. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion
Or check similar jobs