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Danish Sales & Customer Service Advisor

Pertemps Telford



£18000 - £20000/annum


Posted: 11/09/2021

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Danish Sales & Customer Service Advisor

Our client is looking for a Danish Sales & Customer Service Advisor to join their growing team on a permanent basis.

The role requires an enthusiastic, dynamic and conscientious individual who works well on their own initiative and as part of a team.

Duties and responsibilities include the following but are not limited to:
Delivering first-class customer service
Responding to written and verbal enquiries and complaints in a professional and timely manner
Be an enthusiastic advocate for our products and brand, using product knowledge to build relationships that enhance customer loyalty and increase sales
Tracking customers parcels, escalating cases where required
Keeping customers informed and up to date as to the status of their order, offering alternatives to out of stock items
Confidently up and cross-selling
Monitoring and responding to online reviews and service feedback
Putting forward ideas for new products and suggesting improvements to existing products
Accurately recording customer data in accordance with legal requirements under the Data Protection Act
Supporting the Sales & Customer Service Supervisor with any other duties, as required in the context of the role

The ideal candidate will have the following qualifications/experience:
Fluent/Native verbal and written communication skills in Danish
Excellent verbal and written communication skills in English
Passion for delivering outstanding Customer Service
Ability to problem solve and find a resolution
Competent literacy and numeracy skills
Experience in a customer facing role

Preferred Skills:
Proven track record of telephone-based customer service role
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Working Hours: 8am – 4.15pm Monday to Friday

In return you will be paid £18,000 - £20,000 per annum depending on experience

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