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Network Engineer 1st Line

Morgan McKinley



£20000 - £22000/annum


Posted: 15/09/2021

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1st Line Network Engineer (Cisco)

£18,000 - £22,000 + Progression Opportunities + Training + Company Benefits Package

Working as part of our clients growing MSP (Managed Service Provider) support team, this varied role encompasses a wide range of day-to-day 1st/2nd line support and administrative tasks. In turn, this offers the successful candidate a broad skills base on which to further their I.T. career.

We are recruiting for a 1st Line Network Engineer, based in Sussex and this client are is keen to meet candidates with a keen interest in Networking or have the desire to skill up and train for their CCNA examinations with previous Service Desk Experience.

This role gives you a fantastic opportunity to learn and gain qualifications from some of the major networking brands – Cisco, Netgear, Meraki plus many more.

In-house and external training and support will be provided.

Key Tasks:

* Responding to customer enquiries (email or telephone) via our support helpdesk system

* Investigate and answer queries in an efficient and timely manner

* Liaise with internal stakeholders

* Provide assistance to the provisioning team

* Provide administrative support throughout the company

* Undertake any additional tasks reasonably required by the company

Qualifications, Skills and Experience:

* 1-2 years I.T. experience necessary

* Networking qualifications beneficial

* Friendly and approachable manner

* Fantastic interpersonal skills

* Excellent written English

* Confident style in guiding customers to the best solution

* Desire to understand and resolve the needs of a customer

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