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Client Services Executive

iRecruit Partners Ltd



£21000 - £23000/annum


Posted: 15/10/2021

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Our client, a global leader in their field is currently seeking a Client Services Executive to join their team.
The Client Service Executive is accountable for achieving high levels of client satisfaction through strong client management skills, flawless planning, proactive communication and the provision of all contracted deliverables on time and to the quality standard as defined in the contract. This is a cross functional role, working in partnership with the Client Service Manager and wider Client Service team, other departments across the UK business and also collaborating closely with other countries.
Main role responsibilities:
* Management of all aspects of contracted client deliverables; ensuring flawless quality on time
* Updating and delivering all contracted databases to agreed deadlines
* Updating and delivering all contracted reports on time and aligned to databases
* Resolving any data issues
* Supporting clients with Temple software queries
* Effectively builds relationships with external clients and internal teams
* Manages and updates required status reports, client scorecards and dashboards
* Proactively identifies initiatives to improve quality and efficiency by applying the best practice for database and reports set-up
* Participates, leads and presents in both internal and external client meetings
* Escalates risks and relevant course of action as required to senior management
* Pushes back appropriately where client/commercial team demands do not comply with standard operating procedures
Skills and Experience Required:
* Strong team player fostering strong working relationships across teams and departments
* Highly self-motivated, accountable and committed, with well-developed decision making skills
* Strong presence with the confidence to present, influence and motivate
* Excellent organisational skills, with the ability to manage complex and conflicting client requirements alongside multiple tasks and projects
* Flawless communication and interpersonal skills; a high standard of both written and spoken English
* Ability to interact with virtual teams and strong cultural awareness
* Excellent IT Skills, particularly Excel
* Highly numerate with excellent problem solving skills and consistently solutions focused

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