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Complaint Handler

Cooper Golding




Posted: 09/10/2021

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Complaints Handler
North Devon
Excellent Rates of Pay
Monday – Friday ( Weekend Rotation cover shift working one in three weekends)
Monday - Friday 9am-5pm Saturday is 9am-5pm one in every three weeks.   
The Company
Our Client prides itself on its extensive and varied portfolio, and always strives to exceed the expectations of its clients and customers alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ customers across the UK, you can expect to work in a progressive and agile team. 
Their team is key to its continued success and as part of this, they're seeking a highly skilled Complaints Handlers to their existing team in North Devon.
What is the purpose of the Complaints Handler role?
The Complaints Handler role will be to, increase the service level experience of each customer and client and exceeding expectations on resolutions in a pragmatic way.
The successful applicant will utalise their service skills to deal with a range of disputes . They will also be able to communicate confidently, effectively and persuasively with customers, to both manage the property’s overall appearance and standards and the owner expectations, within our client's business terms.
 What skills with the Complaints Handler require?

Previous Contact Centre experience preferred but not essential
Proven track record of highly developed ‘people skills’ and a friendly approach.
Strong telephone experience and an ability to speak confidently with customers.
Excellent written communication skills, using emails, live chat and other communication platforms, in a business environment.
Dedicated and customer focused.
Intuitive to customers’ needs
Ability to be assertive by adapting the sales approach depending on the client.
Able to follow processes clearly and efficiently.
Experience of managing a range of customers.
Ability to analyse and solve problems quickly.
Commitment to succeed and develop as part of a growing business, striving to achieve the highest standards at all times.
Proactive and crucially a ‘can-do’ attitude.
Self-motived and desire to continuously look for ways for the department/service to improve.
Experience of working within the travel and leisure industry preferable. WHAT'S IN IT FOR YOU?

Competitive Salary
Company Car
Company Pension Scheme 
Employee Rewards - Exclusive staff discounts
Healthcare Cash Plans
Employee Assistance Programme
Free Healthy Snacks 
Exclusive staff discounts  
25 days holiday per year
Cycle to Work Scheme
Regular social and team events
A relaxed, friendly and fun work environment
Time for training and self-improvement
Highly effective, motivated and supportive team members!

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