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Dispatcher

JLA

Sowerby Bridge

Permanent

£21000 - £21500/annum

HX64AJ

Posted: 13/10/2021

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Overview

Dispatchers play a crucial role in the smooth operation of the business by ensuring all customer calls are attended within response time. All JLA engineers must be routed as effectively as possible to maximise the volume of customers attended in order to increase productivity.

Key Responsibilities

Answering incoming calls from engineers
Review and plan workloads for engineers on a daily basis ensuring different KPIs are achieved
Regional WIP worked daily to ensure Time to fix for customers is keep to a minimum
Ensure parts are managed correctly
Maintain clear communication channels with all colleagues working in the field and the office
Proactively address problems and suggest solutionsQualifications & Skills

Essential

National geographic knowledge
Confident communicator
Scheduling experience
Experience of dealing with colleagues in the field and encouraging them to complete work in shift
The ability to work successfully in a target-based environment
Must have the ability to make decisive decisions in a timely manner
Team player with a can do attitudeDesirable

Strong organisational skills to plan work effectively

Strong experience in customer services

Enthusiastic individual who can react to the changes in workload and priority

The ability to complete the majority of your workload in day

GCSE English and Maths A-C grade

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