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Associate Engineer Application Operations

RCDTS

Newcastle-upon-Tyne

Permanent

£26000/annum +15% Shift Allowance

NE981ZZ

Posted: 13/10/2021

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Background

Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world.

We’re removing our dependence on Data Centres, as we increasingly virtualise our estate. We’re fundamentally restructuring the way we look after our IT and the way we work with partners across our ecosystem. But it’s not just about the tech. We’re building a deep understanding of our customers, working in agile ways, and implementing a DevOps approach.

Responsibilities include:

You will be responsible for:

Understanding of the broad NPS service, its infrastructure, the supplier (Accenture) relationships and how your Batch Analyst role supports this.

The day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs. This will be achieved utilising available workload scheduling tools and through comprehensive in-house training, mentoring and coaching.

Acting as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the appropriate service levels.

With guidance, build knowledge and experience over extended time period be able to demonstrate the behaviours required as an NPS Deputy Team Leader.

In addition, the candidate will display a professional attitude, attention to detail, security awareness and will be able to work to a schedule, ensuring that all deadlines are achieved without compromising quality.

Note: Security Clearance (Security Check (SC)) is a key requirement of the role and will be applied for on successful application.

Requirements

Essential criteria

Understanding how to facilitate Level 1 support initial diagnostic fault finding when encountering process failure and, if unsuccessful, escalate to NPS Team Leader or Deputy Team Leader level.

Analytical skills and a methodical approach to problem solving with attention to detail.

Collaborative team worker.

Ability and drive to identify, suggest and support service improvements as part of a Continual Improvement Environment approach.

Desirable criteria

Ideally you will also have knowledge and understanding of

A working knowledge of the following software packages would be advantageous: Unix, Linux, Tivoli WS maestro 8.5+, Microsoft Office suite, Outlook, Service Central (ServiceNow) and SharePoint but all these skills can be acquired through corporate and in-house training.

Interpersonal skills.

Ability to adapt communications to the audience.

Providing coaching and support to colleagues.

Ability to work in high pressure environment and, with commensurate training, alone.

Flexible “can do” approach.

Identifying and sharing best practice.

Consistent approach to delivering a first-rate service.

Continuous improvement.

Selection Process

CVs should clearly demonstrate how the candidate meets the essential criteria and qualifications stated above and their suitability for the role.

Applicants will be sifted based upon contents of the CV providing evidence of the essential criteria.

If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Interviews will be held via Teams due to current COVID19 restrictions.

Additional Information

This is a permanent full-time office-based role. The successful candidate will work a four-week rotating shift pattern:

Wk1 19:00 – 07:00 Mon/Tues - Fri/Sat/Sun – (night shift)

Wk2 19:00 – 07:00 Wed/Thurs (night shift)

Wk3 07:00 – 19:00 Mon/Tues - Fri/Sat/Sun – (day shift)

Wk4 07:00 – 19:00 Wed/Thurs (day shift)

This position attracts a shift allowance at 15%

All applicants will need to provide proof that they have the right to work in the UK. Information on Right to Work legislation can be found at Right to Work in UK

We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.

We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. 

RCDTS is an office-based organisation committed to achieving the optimum work/life balance arrangements for staff. Where business requirements permit, we are fully supportive of a blend of home and office working.

A copy of the RCDTS Book of Benefits is attached to this job advert

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

A reserve list may be created if suitable candidates are identified and will last for a period of 12 months. 

HMRC’s Technology Sourcing Programme 

HMRC faces a number of contract expiries combined with the need to re-balance control over its digital and technology capability to ensure HMRC can respond quickly and effectively to changing requirements and priorities.

This is a multi-year programme to transform how HMRC delivers and uses IT. The programme is in place to design and deliver the safe disaggregation, exit and transition of HMRC’s major IT contracts and stand-up new arrangements to deliver both IT run and change activity.

The programme will develop and implement a new technology supply chain model, protect live services, enable the department to remediate and prevent technical debt, reduce risk in our IT estate, improve cost effectiveness, provide flexibility and establish partnerships with suppliers to deliver innovation.

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance Guidance

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