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HGV Workshop Controller

Accord Resourcing Ltd



£35000 - £40000/annum + o/t


Posted: 14/10/2021

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Our client is one of the most prestigious and well-known HGV dealerships around the country. Currently they are looking for a HGV Workshop Controller to join their depot in Ipswich.

Principal Responsibilities

* Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify

* Manage the performance of the service department to ensure that KPI targets are achieved

* Manage and plan workshop / support resources to ensure that requirements can be fulfilled on each shift

* Support the CSR / Workshop Supervisor as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis

* Support the CSR as required to ensure that invoice / claim closure tasks are accurate and completed on a timely basis

* Assist & provide support to CSR / Workshop Supervisors in specification / codification of non-standard, complex jobs and ensure all such work is agreed with customer before starting

* Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal)

* Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions

* Anticipate production problems based on forward plan / resources and provide active support to handle workload

* Monitor staff performance versus standard role requirements and personal objectives and identify areas for development

* Perform periodic competence assessments using agreed process for all staff within area of responsibility and produce plans to address competence issues.

* Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified

* Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process

* Manage & process productive wage submission on a monthly basis

* Plan, report and control all lost & non available hours in line with budget KPI

* Assist the Dealerpoint Manager in the production of the annual business plan

* You’ll receive:

* Competitive salary, OT

* 22 days holiday plus bank holidays - raising +1 day per completed year to 25 days

* Company bonus scheme - paid quarterly up to a max of 5%

* Contributory Pension scheme

* Training and development opportunities

* Cycle to work scheme

* Discount on branded cars for friends and family

* Discounts on High St Retailers, travel, cinema, gyms and many more

* #Workshop Controller #HGV Workshop Controller #Automotive Workshop Controller

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