Our client is one of the world’s most iconic brands, and they are seeking an automotive Product Expert for their prestigious Guildford car dealership.
Please note: to be considered for this position, you must hold a full UK driving licence and be at least 25 years old for insurance purposes when driving our client’s full range of products.
About the Company
Our client is part of one of the largest prestige Dealer Groups in the UK and represent five Centres located in Guildford, Hatfield, Mayfair, Reading and West London.
They are proud to be one of the one of the Best Companies Top 100 large companies to work for in the UK in 2021 and offer an outstanding working environment with great benefits and a competitive package.
About the Role
As Product Expert, you will report to the General Sales Manager and provide existing and prospective customers with product information, providing insight into Company Product and Services to ensure an exceptional customer experience.
Core Specific Responsibilities:
As Product Expert you will be the Centre expert and the first point of contact for all Customer queries in any medium regarding the usage and function of company products, including, but not limited to:
Car Connect (PCC)
Apple Car Play
Vehicle Products and Features
Activate PCC services as required
Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home / work or through a digital platform CitNOW, video call or other suitable communication tool.
Work closely with Centre colleagues to provide an excellent vehicle collection hand-over service for customers.
Support the Centre with various marketing activities, including but not limited to:
Taking stock images
Attending and supporting centre marketing events both in centre and off-site
Supporting the organisation of Centre marketing events
Working with the Marketing Department to generate inspiring content for their social media platforms
Working with the Marketing Department to generate informative content for our social medial platforms pages based on customer queries and latest product information e.g. ‘how to’ videos.
Ensure all Centre staff are up to date on the latest product information and that their knowledge is of a high standard.
Supporting the Centre with electrification, being the ‘electrification champion’ - ensuring Centre staff are up to date on the latest information and that their knowledge is of a high standard.
Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers.
Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options.
Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line).
Fully maintain accurate data relating to customers as appropriate.
Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales.
Assist with showroom preparation including vehicles, merchandise and displays.
Be proactive in maintaining professional standards of personal and Centre presentation.
To be successful in your application as Product Expert, you will need to have or be:
A full UK driving licence
Over the age of 25 for insurance purposes
Previous experience working in a customer facing role, ideally within sales or retail
Excceptional customer service and communication skills, both verbally and written
Excellent IT skills
In the role of Product Expert, you will work Monday to Friday plus 1 in 4 Saturdays and there is a fantastic package on offer including:
Salary circa £25,000, plus bonus
25 days holiday per year plus bank holidays
VW group car scheme car up to value of £26k
Staff preferential rates
How to Apply
Please note that eRecruitSmart is a Recruitment Agent advertising this position on behalf of our client. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Automotive, car, sales, retail, motor, dealership, product expert, showroom, customer, customer service
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