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Business Support Officer Complaints, Customer Service and Schools Appeals

Seven Resourcing





Posted: 15/10/2021

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Seven Resourcing are looking for a temporary Business Support Officer to work with the Complaints, Customer Service and Schools Appeals Service in Newcastle. This position is initially for a period of 3 months and is paying £11.47 per hour (paid to you via an umbrella company).

The role:

We have two vacancies in the team who support Complaints and Customer Service and Schools Appeals. The team deal with complaints received in relation to Children Education and Skills and Adult Social Care. You should be customer focussed and have experience of dealing with customers some of whom may be vulnerable. You should be calm and professional when dealing with complainant's queries. You should be able to demonstrate attention to detail, work to statutory deadlines and have the ability to follow set processes.

Key Responsibilities:

To take part in identifying and embedding business process improvements.
To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
To collate and prepare management information as needed.
To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
To give interactive WP support to the allocated service using digital, audio or copy typing.
To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
To give a professional and courteous reception service as needed.
To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.
Applicant Requirements:

Qualifications: NVQ Level 2 or 3 in Business Administration.
Experience: At least 1 years experience working within an admin/business support office role.
Compliance: Proof of ability to work and live in the UK. References x 2.
Travel: Clean UK driving license with the ability to commute to and from work independently.
Hours: 37 hours p/w.
Working with Seven Education:

We have been helping teachers find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK education, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help

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