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Call Centre Agent

Interaction Recruitment

Northampton

Permanent

NN12AP

Posted: 20/11/2021

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Job Title: Call Centre Agent

Location: Northampton

Salary: Competitive

I am delighted to be working with my client in Northampton on an exciting Call Centre Agent position.

Roles and Responsibilities - Including but not exclusive to;

· You will use your positive attitude, solution focused mindset, and top-notch customer service skills to make an impact on your customers' day

· Assist with inbound and outbound calls.

· Provide an awesome and friendly customer experience.

· Negotiating payments and/or arrangements.

· Ensuring accurate information is captured through all means of communication.

· Meeting targets with a potential bonus based on performance and contributions to the business.

What we are looking for

· Excellent communication and negotiation skills

· Ability to speak in a clear and concise manner

· Excellent organisational skills

· A positive and self-motivated attitude

· Ability to work closely within a team

· Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

· Someone who thinks outside the box and is forthcoming with great new idea

If you are interested in this position please send your CV to (url removed) or call Liam on (phone number removed)

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