Podium Recruitment are delighted to be recruiting Collections Advisors who are looking to build a long-term career within Motor Finance. You will be well rewarded with a starting salary of up to £25,000 dependent on experience and attitude, Collections Advisors can also earn a bonus of up to 10% and the opportunity to work in a vibrant and modern City Centre office with an extensive level of benefits.
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The business is an award winning FinTech company who are experiencing a record period of rapid growth and are looking to add Collections Advisors to their already established team with skilled Collections Advisors. This opportunity comes with numerous companies benefits with clear routes for progression.
Duties for the Collections Advisor
To recover customer arrears via telephone, written communications and/or any other digital methods
Set appropriate, sustainable, and compliant repayment arrangement plans
To address failed arrangements in an appropriate, professional and timely manner
Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
General administration duties
To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
To assist in projects / mini initiatives within the collections function as advised by line manager
Adhere to KPI's set by the business
Understand and adhere to departmental Service Levels (SLA)Skills required for the Collections Advisor
Must have 18 months minimum collections experience ideally within a regulated environment
Asset / Car finance would be an advantage.
Consumer Finance desirable but not essential
A "can do" approach and positive attitudeWorking hours of; 35 hours per week, Monday to Friday (8 hour shifts between 8am - 8pm, on a rolling roster pattern). 1 in 4 weekends. Day(s) off in the week in which you are scheduled to work that weekend. For your hard work you will be rewarded with a basic salary of up to £25,000 with an annual bonus of 10% in addition to progression opportunities and an extensive benefits list
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