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Head of IT Support

Coburg Banks Limited

London

Permanent

£45000 - £48000/annum Pension and 32 days holiday

E82FA

Posted: 23/11/2021

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We're looking for a Head of IT Support, with education experience, to work for our London based client.

The Role:

Based in London, as the Head of IT Support you will be primarily responsible for developing the support helpdesk processes, allowing calls to be logged, tracked and measured against the KPI's and ensuring effective communication with key staff at the academy. You will also be managing a team of 2 technicians.

In the job you'll be tasked with the following:

- Developing and maintaining robust business continuity and disaster recovery plans, ensuring a resilient approach and ongoing back-up of the school's systems and data

- Implementing and maintaining security and GDPR measures

- Maintaining active defences such as anti-virus systems and other integrity checking measures

- Ensuring the asset register for IT hardware and software

- Ensuring the network enables effective learning and teaching and effective administration

- Troubleshooting and managing the network on a day to day basis

- Ensuring the school's resources are managed effectively and smoothly

The Candidate:

The ideal candidate for this Head of IT Support role will have relevant experience and knowledge of:

- Working in a school, college, academy, or university setting

- Supporting Windows 10 Education Edition

- Network administration in an educational environment

- Supporting bring your own device log on

- Administering an online 365 software suite

- Managing cloud technologies e.g Microsoft teams, Google workspace

- Administration and configuration of a windows/ server client infrastructure

- Managing and configuring a multi host VMware environment

- A range of Microsoft servers including exchange

- Successfully managing a team

- Budget management and resource procurement

In addition, you'll need 5+ GCSE's A* - B, including English and maths and possess the following qualifications:

- Microsoft certified qualification (MCSE)

- Information Technology Infrastructure Library (ITIL) or equivalent

The Package:

Basic salary: £45,000 - £48,000 per annum

Benefits: You'll also receive a pension and 32 days annual leave with the role

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy

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