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Vehicle Damage Assessor

Goldman && Fine Group

West Thurrock

Permanent

£30000 - £45000/annum

RM203JP

Posted: 23/11/2021

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Evaluate and check for Damage and cost of repairs to the vehicle via Audatex System and you will need to physically go downstairs and personally inspect the vehicle yourself.

· For Supplementary damage, the engineer needs to personally assess, inspect and identify any problems or issues and resolve immediately.

· Check Plan Manager every morning and print out the list for updates to be done daily by Customer Service Executives and in their absence, you will assist with updates on plan management. (Customers and Insurers)

· Ensure the updates are done regularly in the day and lists have been spot checked at random when complete.

· Assist with accounts support if needed

· Deal with Outbound customer updates and complaints resolution.

· Utilize customer response, visual inspection, road tests and mechanical testing devices to determine vehicle repair need.

· Estimate and list repair and labour costs in a comprehensible order.

· Effect minor repairs such as hinge lubrication, battery cable replacement and brake adjustments to the vehicle.

· Assess extent of vehicle body damage through inspections.

· Estimate and furnish repair and labour costs and calculate overall customer payment.

· Collect insurance estimates after reviewing extent of auto damage and resolve replacement and repair requirements.

· Once estimate is done this is uploaded onto Plan Manager for all departments to see.

· Provide updates to the team/ insurance companies on current stages of the estimate status.

· Establish good customer relations by providing estimates and timelines and obtaining relevant customer information and handling customer queries effectively.

· Record and maintain repair details on the Plan Manager.

· Ensure the team upload the relevant documents onto the Plan Manager under the specific registration.

· Accept ownership to achieve challenging requests proactively and explore means to create job value thereby enhancing the Quantum Body shop reputation.

· Prepare damage reports and obtain relevant signatures and authorizations.

· Review vehicle and final bills as a part of the quality check process.

· Communicate and drive home the message to customers of this company being the only and best choice.

· Quality check vehicles, before allowing the vehicle to be returned to the customer

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