Kind Consultancy is working with a successful, growing Retail Financial Services business that is currently seeking multiple Customer Service Advisors to join their offices in the Birmingham area, in a permanent role paying £18000 – £21000 dependent on experience. The role will initially be based fully in-office with Monday to Friday 9-5 hours and every other Saturday 9-1. Once new starters are fully competent in the role there is a possibility of hybrid work and one 11-7 shift during the week.
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The Customer Service Advisor is part of the Contact Centre team and will focus on working with customers to help with everyday banking needs, carrying out transactions and consistently providing excellent customer outcomes. We’re looking for friendly, professional telephone manner and candidates who know how to steer conversations to make sure a customer’s needs are met.
Previous Financial Services experience would be advantageous but is not essential, as full training is provided. What candidates need to have is a proven track record in Customer Service, strong attention to detail and the ability to self-motivate, We’re looking for team players with great communication skills who can balance approachability and professionalism while always prioritising the customer’s needs.
As well as the salary, the role comes with a benefits package including an annual bonus scheme, life assurance, matched pension contributions, 25 days annual leave plus bank holidays and your birthday off, free parking, and more.
If you’re interested in the Customer Service Advisor role and you have the skills we’re looking for, please apply with an up-to-date CV today
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