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Visitor Experience Manager Museum

Acapella Recruitment Ltd

Portsmouth

Permanent

£22350 - £23950/annum

PO124LE

Posted: 24/11/2021

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Visitor Experience Manager      

Salary (Grade 4): £22,350 - £23,950 per annum (£21,718.24 - £23,273.01 pro rata per annum dependent upon experience)

Hours: Annualised hours contract average of 36.44 hours per week (7.5 hour shift per day); Working a 6-week rota pattern, working 4 out of 6 weekends. 

Willing to look at job share options: 18.75 hours per week (7.5 hour shifts per day), working Wednesday, Thursday, Friday one week and Saturday, Sunday the other.

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard; Submarine Museum and Explosion in Gosport

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. They welcome nearly 1 million visitors each year, who come to soak up their awe-inspiring story of naval and maritime history. They are looking for a Visitor Experience Manager to join their team and help ensure a day out to PHD is extraordinary and memorable.

You will be a champion of good customer service and have an eye for detail.  Working as part of a team of Visitor Experience Managers, you will lead, motivate, and inspire your team showing you care about their overall happiness, health, and wellbeing at work.  You will act as a positive role model for the operations team supporting them to achieve commercial targets relating to souvenir guidebooks, gift aid conversion, upselling tickets, and retail offer.

You will be responsible for the security of their sites and attractions, their buildings and collections and the safety of their staff and visitors, making sure the site is safe throughout the day and implementing risk assessments; a cool head and a calm manner is a must. 

Knowledge

The ideal candidate will have demonstratable knowledge of:

Leading, inspiring and motivating teams
Excellent customer service and customer care principles
Commercial awareness and how to drive income through a high-quality customer experience
Health and Safety requirements and a willingness to learn more.
Experience

The ideal candidate will have experience of:

Working in a supervisory or management role
Working in a customer focused environment including responsibility for commercial activity
Motivating people to achieve their best
Delivering an outstanding customer experience
Working independently and as part of a team
They Provide

The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
Free onsite parking.
25 days annual leave (plus bank holidays), increasing to 30 days after 5 years’ service
Flexible working.
Employee Assistance Programme.
Digital mental wellbeing resource for you and a ‘plus one’.
Free admission to other museums and attractions within the reciprocal agreement.
Discounts at their shops and cafes.
Free and discounted tickets for family and friends.
Closing date: 12pm on Wednesday 5 January 2021. 

They will be conducting the interviews in Portsmouth on Monday 17 January 2022. 

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