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Mental Health Support Coordinator

Home Group



£19500 - £20250/annum


Posted: 25/11/2021

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Mental Health Support Coordinator

Basingstoke, Alton, Aldershot

Full Time (37.5 hours per week) Permanent

Salary from £19,500 to £20,250 depending on skills and experience, plus, brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome team, in our mental health service in our Basingstoke, Aldershot and Alton accommodation! This is an exciting time to join Home Group, one of the UK’s Largest Housing providers and we have been voted number 7 UK’s Best Place to Work for a super large organisation. 

We support our brilliant customers who have mental health issues and/or substance misuse issues living in our supported housing across North Hampshire. We help our customers reach their aspirations, achieve their goals, and sustain their tenancies, to move onto their own housing.

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. 

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

Working hours

You’ll work on a rota basis between the hours of 8am until 10pm for 7.5 hours each day and take your turn working weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you! The rota also includes sleep ins, only a shift every couple of weeks.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us we’re not just a team we’re a ‘work family’. Our manager is Lucy, who’s been at Home Group for a huge sixteen years! Lucy has worked in several roles and services from frontline to management – there’s always plenty of opportunities for progression and learning here. You’ll be joining our team of support colleagues including Ros who’s been here for several years, who bakes in her spare time and usually has a cup of herbal tea on the go and Tracey who recently hiked up Snowden and rode the worlds fasted zip wire. There’s many of us in the team, including some other new starters so you won’t be the only newbie – and don’t worry, we don’t expect you to learn all of our names on the first day!

You’ll also be joining Gemma, our Mental Health Practice Lead who supports and guides us to work in a psychologically informed way. She leads our reflective practice with the team so we are constantly learning. We don’t just support our customers, we’re there for each other to!


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go. 

To make sure our customers are well supported, it’s important that you have worked in a supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group! We’ll also support you to do a Care Certificate, and you’ll have access to our in-house training package including our digital learning offer and some face to face training. 

As our service is spread over several properties, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a car with business insurance that would also be amazing! (we pay your expenses to cover this use!)

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the , and  We’ve also got  that show you what it’s like to work here, and we know you’ll want to find out more about our award winning  package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some  to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work

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