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Customer Service Advisor – Four on Four Off –12 Month FTC




£23500/annum Competitive & Excellent Benefits


Posted: 25/11/2021

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Job: Customer Service Advisor – Four on Four Off –12 Month FTC
Location: Sunderland
Salary: £23,500 per annum + Excellent Benefits
Shifts: Rotating between 7am and 11pm Monday – Sunday

As a Barclays Customer Service Advisor in our Fraud team, you’ll help our customers by putting them at the heart of everything you do.
When you work at a Barclays call centre, there’s only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we’ll look after you by giving you all the tools, training and support you’ll need to succeed.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
• Speaking with customers over the phone, treating each new caller with respect
• Building and maintaining relationships with customers by delivering a high level customer service experience
• Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance
• Putting yourself in our customer’s shoes to be able to understand how everyday products and services can help them now and in the future
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand
• Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate
• Accurately complete administration activities such as updating customer records and building customer contact information

What we’re looking for:
• A genuine interest in the customer
• Experience in using friendly and caring communication skills to build and strengthen relationships with the customers
• The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary

Skills that will help you in the role:
• Experience working in a fast paced, customer focused setting, such as a call centre or retail environment
• Experience of dealing with queries and complaints
• Excellent verbal and written communication skills
• Ability to operate within a contact centre environment utilising telephony and IT skills

Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking

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