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Scheduling Administrator

Kinetic Office Recruitment

Chelmsley Wood


£22000 - £26000/annum


Posted: 24/11/2021

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Service Coordinator / Engineer Scheduler
HQ Mansfield, Nottingham - Fully remote working available
£22,000 - £26,000


Our client is looking for a Service Coordinator to work in their busy Service Department, liaising with customers and engineers on a daily basis, scheduling the work for the engineers and dealing with customer queries. The role would suit someone who can work in a fast paced environment, has an excellent telephone manner, good IT skills and is well organised.

Main Duties and Responsibilities:

* Booking in maintenance jobs, breakdown visits and any additional work as required

* Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs

* To liaise with customers both verbally and in writing with regard to engineer’s site visits.

* Relationship building with the customer's via email and over the telephone

* To make and take calls to and from engineers with queries / requests etc

* General record keeping relating to work scheduled

* To deal with customer queries regarding work performed on site.

* To ensure customer correspondence is updated and accurate

* Maintenance of records.

* Processing of orders for spare parts as required.

* To advise engineers of their workload.

* To keep Administration Manager / internal team and systems updated

* To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters.

* To allocate and co-ordinate test equipment and to maintain records accordingly.

Personal Requirements

* Previous experience in a scheduling / service coordinator / resource planning type role

* SAP IT experience would be a benefit but not essential

* GCSE’s in Maths and English

* The ability and experience of working in a fast-paced commercial office environment

* Ability to handle high volume of incoming calls and emails whilst still able to provide excellent customer service

* Computer - including Word, Excel and Outlook

* Previous knowledge and experience in a similar role

Please note that due to a high volume of applications across all our adverts unfortunately we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs (not including weekends of course) please assume you have been unsuccessful

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