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Quality Resourcing Solutions





Posted: 11/01/2022

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To provide an effective, comprehensive and professional reception service to all UCP customers as well as carrying out other customer services roles as necessary.


Your main duties and responsibilities will include, but will not be limited to the following areas:

Provide excellent customer service at all times, dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via email
Monitor the enquiries' inbox and respond to or forward and flag communications for other team members within the stated service level timeframes
Have a good understanding of UCP and IEG to provide excellent IAG as required
Monitor and ensure that the reception area is kept tidy and projects a business-like image
Provide support to any events or bookings taking place. Some of these may take place outside of your normal working hours, including closing down the building on a Friday on a rota basis
To monitor the daily running of the ID badge systems and attend training updates as required. Deactivate, reactivate and print cards when required, updating and referring to all relevant college systems
Inputting of current and potential student information onto the relevant systems for monitoring purposes
Maintain stationery levels and ordering as appropriate
Undertake taxi bookings, fault/ facilities reporting, posting timetables, co-ordinating room bookings
Organise and record loans of laptops, keys, lockers and student materials
Monitor and log student assignment receipts
Undertake a range of other general and administrative tasks as identified by the Customer Service Coordinator.

● Delivering, promoting and supporting good practice in relation to Equality, Diversity and Safeguarding and PREVENT duty ensuring compliance with College policy and procedures

● Promoting and consistently exemplifying both internally and externally the values and behaviours of the College's vision

● Responsibility to co-operate, and for promoting and maintaining safe and healthy working environment and own health and safety

● Commitment to safeguarding and promoting the welfare of young people, and vulnerable adults

Undertaking any other duties and responsibilities commensurate with the level of the post as required

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