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Outbound Customer Service Advisor

EMR Group




Posted: 11/01/2022

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The job purpose is to place outbound calls to existing and lapsed customers, collect and communicate leads and submit these to the relevant member of the commercial team for follow-up.

What you will be doing:
Driving new business initiatives to targeted industry sectors
Promoting our services in a conversational and pragmatic manner
Effectively engage and educate customers on EMR’s offering
Making outbound calls (warm & cold) to targeted & qualified contacts daily
Use of CRM system to maintain accurate records of customer contact
Updating, qualifying & re-qualifying existing data within the CRM
Identifying key leads, following-up and passing these on within the commercial team for follow-up
Structuring contact schedules for customers to keep them warm to maximise opportunities
Front lining call cycles in line with specific campaigns
Gaining qualitative feedback from customer base.  

About you:
Good listening, written and verbal communication skills
Prior experience of making successful targeted outbound sales calls to warm and cold customers
Excellent working knowledge of Microsoft office, particularly Excel and Outlook
Use of CRM system
Manage customer accounts
Ability to process details to a high standard
Gives support to customers, and team members direct and indirect
Investigates issues and takes learning opportunities
B2B/B2C experience is preferredWho we are?European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

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