Are you a talented and ambitious Content Designer, with lots of industry experience, looking to make your leadership skills really count at the highest of levels
Apply on Partner Site
❓ Could you take lead a dynamic, innovative, delivery-oriented content design team that defines and assures best practice in the UK's largest government department
❓ Are you excited by the chance to lead, influence and mentor a talented and dedicated community of Content Designers and Content Specialists
👍 YES? Then click APPLY NOW, to start an application. We'd love to hear from you!
DWP. Digital with Purpose.
DWP is the largest government department. We provide services and support to over 22 million people and make payments worth over £195bn every year.
We're driven by an extraordinary purpose. In DWP Digital we're delivering a once-in-a-generation digital transformation of our products and services to make them work better for the people who need them.
Putting users' needs at the heart of their work, we are looking for a Lead Content Designer to take the reins in our Common Customer Experience team and make people's interactions with the government as simple and speedy as possible.
We want you to shine setting strategies that make sure content is joined up and meets our users' holistic needs across multiple, complex, journeys that will benefit some of the most vulnerable people in society.
Duties. Work. Projects.
You'll be working closely with multidisciplinary service teams, senior leaders and other content experts across government to help people find out where to go and what to do to get the financial support they need.
As an expert practitioner with experience of large-scale and complex content projects, you'll be assuring the quality of content design across teams and its alignment to departmental goals.
Using research, data and other evidence, you will translate user needs into content strategy across both digital and non-digital services.
We need you to set the tone. You'll shape your team's content career paths by managing our senior content designers, working closely with our service managers, programme directors and other senior stakeholders to help to resource teams, resolve problems and develop future strategy.
You understand how your work fits into a wider context and you can find solutions to content challenges, no matter how tough.
You will be a recognised expert in Content Design in government and our advocate for best practice. You'll also have chance to lead on cross-government content projects and incorporating your up to date with industry changes knowledge.
To succeed in this role, we need you to have:
a proven track record of working from a digital perspective
exemplary spelling, grammar & substantial experience of writing & editing using a style guide and plain English
demonstratable experience of engaging multidisciplinary teams with a user-centred content design process, as well as explaining design decisions in a way that other people understand
substantial experience of putting forward the case for content design to senior stakeholders, policy colleagues and product owners
experience of taking the lead in setting content priorities across a number of work areas
an ability to manage people's work, including planning, and checking consistency and appropriateness
Details. Wages. Perks
You'll join our team based at our digital hub in Westminster, London.
We have the tech and tools we need to enable our people to work flexibly. We offer hybrid home/hub working, with many currently working from home where it is possible to do so.
In return for your skills we offer competitive salary for this role up to £78,765 per annum.
You'll get a brilliant civil service pension with employer contributions worth 27.1% of salary
We also have a broad benefits package built around your work-life balance which includes:
Flexible working, flexi hours and flexi days off
Hybrid working: some time in a hub with the team, some time at home
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.
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