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Customer Advisor

Response Personnel Ltd

Dunstable

Permanent

£18000/annum

LU61SN

Posted: 13/01/2022

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Customer Care Advisor

Salary £18,000

35 hours per week, 5 out of 7 days between the hours of 07.00 - 21.00, working on a rota basis which will include evenings and weekends.

Our client is a global organisation with products and services sold in over 100 countries. We have a permanent opportunity for a Customer Care Advisor. Working in a busy Contact Centre, you will be responsible for receiving high volumes of calls relating to the installation, delivery and cancellation of rental equipment.

Responsibilities:

· Handling a high volume of incoming calls relating to the installation, delivery and cancellation of our rental equipment in line with our Contact Centre guidelines
· Accurately administrator orders and cancellations through our computerised SAP system in line with customer timescales
· Liaise with our field-based Rental Technicians and other relevant contacts to ensure the successful delivery of orders
· Manage customer queries efficiently and in a professional manner
· Ensure the customer is updated throughout the order process
· Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with Key Performance Indicators (KPI's)
· Work towards departmental targets and KPI's in line with the objectives set

Skills/Experience:

· Excellent telephone manner
· Experience in a customer service environment would be an advantage
· Customer focussed and problem solving orientated
· Demonstrate empathy, have excellent listening & communication skills both written and verbal
· Good numerical skills
· Attention to detail and a high degree of accuracy
· Excellent time management skills
· Punctual and reliable
· Ability to work on your own initiative with a flexible attitude
· Must be PC literate with knowledge of MS Office namely Excel, Word and Outlook
· Knowledge of SAP would be an advantage
· Team player with positive "can do" attitudeResponse Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call (phone number removed) for further details

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