Due to our continued growth, we are now seeking an additional four Customer Service Administrators to join our existing team working on behalf of our client who specialise in personalised workwear clothing and equipment. This role is to start in January with the working hours being Monday - Friday with free parking. We can offer the opportunity to work for a long established, international and successful company. Working from our modern office in Farnborough as part of our wider customer service, operations and logistics teams.
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In return we can offer the opportunity for you to progress your career and welcome applications from candidates with previous office based customer service and administration experience gained within hospitality, retail, leisure, general office admin or sales roles who are now seeking to move into a fully office based role with a larger company. You could also be a recent graduate looking for your first office based role or be a returner to work.
The role of the Customer Service Administrator is to be responsible for representing our client who specialises in workwear attire and equipment on an international basis. As one of the team representing this client, you will be responsible for communicating with customers over the telephone and via email, assisting with orders and queries, and representing the high standard of customer service that our client prides itself on providing. Ensuring that all administrative tasks are completed accurately and to time frames.
Processing of enquiries, phone calls and order capture including embroidery orders from business customers.
Taking incoming calls from the public in a friendly and informative manner.
Making outbound calls to businesses and consumers regarding their orders to clarify order details or resolve queries.
Understand processes (i.e., returns) and be able to articulate this on the phone to customers.
Provide accurate information on products available and product specification.
Enter information accurately onto the company database.
Undertake all aspects of administrative work competently.
Overseeing the accounts from putting quotations through to chasing payments.
Managing the customer accounts system.
To be considered for one of the Customer Service Administrator roles you will ideally have previous experience of working within an office based customer service or administration role, have excellent written and verbal communication skills, the ability to maintain calm under pressure, be quality and service orientated, have excellent PC skills including MS Office and the ability to prioritise and organise workload. However, we will also happily consider applicants with strong customer service, admin or reception skills gained within retail, hospitality or leisure sectors seeking to move into an office based role.
Please submit your CV asap for immediate consideration
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