Customer Service Agent
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Based in West Malling - 24k-25k
Are you an experienced Customer Service Agent and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!
Here at Howells Solutions we are working with a leading Contractor and Facilities Management Group to recruit a proactive Customer Service Advisor based in their West Malling office.
What will you deliver?
Respond to all internal/external customer calls/email enquiries and adhere to targets and objectives set
Take customer repair orders, obtaining full repair information and complying with data protection checks where required
Accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets
Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met
Ensure effectiveness, productivity and overall efficiency in our service What can we offer you?
On offer is a competitive salary, bonus and benefits package, which includes;
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
Proven customer service experience in a call handling role
Experience working in a contact centre
Experience working on response and repair contracts
Planning/scheduling experience for response and repair contracts
Fantastic written and verbal communication skills
Knowledge of all MS Office packages
This is a full-time permanent role with an excellent salary package. Please call (phone number removed) for more info!
Howells is acting as an Employment Agency in relation to this vacancy
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