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Benefits Assessor

Vivid Resourcing Ltd

West Midlands


£20 - £25/hour


Posted: 11/05/2022

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Vivid's client in the Midlands is currently looking for an experienced Benefits Assessor for a minimum of 6 months with the option to be extended for a further 6 months depending on experience.

- Benefits Assessor

- Midlands

- 6 months

- £20 - 25 per hour

- Start ASAP


You will work as part of a back office team to deal with all assessment aspects of the Housing Benefit and Council Tax Reduction scheme ensuring the efficient and accurate processing of benefit applications in accordance with performance standards and current local and national targets and objectives


To write to and liaise with internal customers, claimants, external agencies, employers, local and central government departments, for example, the Department for Work and Pensions, landlords and other organisations and agencies as required to ensure all information required is available to assess benefit claims delivering first time resolution to customers.
To process and make timely decisions on claims for Housing and/or Council Tax Support and Second Adult rebate in accordance with current legislation, procedures, and discretionary policies and in accordance with service targets.
To identify errors on claims, correct appropriately and inform managers of any Local Authority errors above £1000 to enable impact on Housing Benefit subsidy to be monitored and to feedback to manager for training and monitoring purposes to minimise future assessment errors.
To accurately input, amend and retrieve information regarding benefit claims on the computer systems in use in the Revenues and Benefits Service in accordance with office practice and procedures, for example processing correspondence and computer listings, use Automation Transfer to Local Authority System (ATLAS) and Universal Credit Delivery Service (UCDS) modules to access earnings and welfare benefit data to allow claims to be updated and any overpayment calculated.JOB REQUIREMENTS

Previous experience in a revenues and benefit administration environment with an in depth knowledge of benefits assessment and income collection
Good knowledge of social security benefits including how they are calculated to ensure accurate assessments.
An awareness of Discretionary Housing Payments and Housing Benefit Overpayment recovery processes.
A detailed knowledge of legislation in respect of housing benefit, council tax support schemes and council tax and GDPR.
To have a sound knowledge of the Revenue and Benefits IT system and a good working knowledge of Microsoft Office and other systems such as DWP and iWorld.Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law

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