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Quality Manager

TQR Consultancy Ltd




Posted: 10/05/2022

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Experienced Quality Manager required for large manufacturer based in Plymouth. The successful candidate will be required to lead the quality assurance effort for our client to help move to a world class manufacturing site able to meet demanding customer requirements. The role will direct and coordinate our client’s quality improvement program, by giving adequate support to the manufacturing process and obtain process data in order to drive improvements, improve profitability and reduce scrap.The Quality Manager also manages the improvement of both Health & Safety and our Environmental impact by deploying ‘Best Practice’ systems. The successful candidate will be required to be highly visible within the group, and with OEM customers, therefore there will be the requirement, on occasion, to travel to varying global locations to build strong ‘face to face’ relationships.
Key Responsibilities & Activities:
* Responsible for managing the Quality Department to achieve the required performance results aligned with the company’s strategy “Top Brand” and customer specific requirements.
* Lead the team through effective communication, coaching & recognition. Undertake appraisals, performance management and identify training needs.
* Communicate and share the company’s quality philosophy to key personnel in the company.
* Ensure that the Company’s Business Management Systems (ISO9001/14001/18001), procedures, standards & documents are achieved and maintained, meet customer requirements and align with international standards, legislation & regulatory requirements.
* To prepare and present a monthly Senior Management Report detailing statistical quality control & the performance against KPI’s for Safety, Quality and Environment.
* To prepare the monthly Quality Report for Head Office.
* Investigate and record customer complaints regarding product performance, specifications, and reliability.
* Key in front end New Product Introduction (NPI) & design, ensuring an APQP approach to building quality into new product & processes using tools such as: QFD, DFMEA, PFMEA, SPC, PPAP sign off including: PSW, Control plans, MSA etc.
* To lead, coach & oversee all root cause investigations on key quality issues following the client’s UK structured 8D approach, utilising 6 sigma & SPC tools.
* Key in reviewing & signing off all product & process changes such as, alternative raw materials, tooling requirements, process changes, test plans, and product qualification requirements.
* Refine & develop the existing product warranty & returns policy and prepare and manage Warranty Agreements and monthly warranty expenditure.
* To lead & chair the monthly Quality Review Meeting to ensure progress & maintain improvement momentum.
* Chair the monthly Health & Safety committee meeting and support the H&S Officer in his objectives & improvements.
* To manage departmental budgets in line with planned levels and business variations.
* Implement quality training programs for key quality & manufacturing personnel and supply chain partners.
* Ensure the appropriate calibration of all quality equipment on the shop and in the central inspection dept.
* Continually looking to enhance our measurement systems via new techniques & technology and their integration into the process.
* Work with purchasing & logistics to integrate quality standards as part of the Service Level Agreements for customers and core suppliers.
* Perform any other duties/tasks within the skills & capability of the incumbent, as instructed by the Operations Director.
Essential Qualifications, Experience and Attributes to apply for this role:
* Relevant Engineering based degree coupled with 10 years experience in Quality Assurance management.
* Excellent Senior Management leadership experience and demonstrated experience in coaching and developing individuals.
* Strong working knowledge/experience of ISO9001/14001/18001 compliance.
* Strong technical background, with working knowledge & experience of APQP, Six Sigma, precision machining & finishing, castings and assembly.
* Strategic thinker, with strong analytical skills (attention to detail), with good verbal communication skills & process management understanding.
Desirable Qualifications and Experience Required:
* Qualification / Experience in Operational Excellence and Lean Manufacturing.
* Black belt in Six Sigma with working knowledge of statistical software (Minitab, SPC, Excel etc).
* Experience of working in an automotive Tier 1 or Tier 1 supplier environment.
* Experience of mobile and industrial hydraulic product.
* Project management qualification.
The successful candidate will have direct responsibility for the following members of staff:
Compliance Manager.
Warranty and Service Manager.
Quality Engineers.
Health and Safety.
Quality Technicians.
Customer Acceptance Line (CAL) Operators.
Salary and package on offer will be discussed with candidates who are shortlisted, prior to submission to the client.
If you are an experienced Quality Manager, and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.
For an informal chat please phone (phone number removed) and ask for Samantha Luxton. Many thanks for your interest

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