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1st Line Support | IT Technician | Junior IT Support

Big Red Recruitment Midlands Limited



£20000 - £25000/annum


Posted: 10/05/2022

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Do you love technology? Do you play around with tech in your own time or have a genuine interest and want to work for a software business that live and breathe technology? Yes? Then carry-on reading!!!
Were working for a BOOMING software house in Leicester that are expanding rapidly and are growing across their IT support functions, development, and testing teams!
As a 1st Line Support Analyst you will be providing 1st Line support across their market leading, bespoke applications. You will have plenty of responsibility that is uncapped and ready to grow at your own pace. This is a fantastic opportunity to work in a close, friendly team where you will learn from long standing employees who have been promoted within the business so know the systems inside and out!
ROLE: 1st Line Support | Application Support
SALARY AND PACKAGE: up to GBP25,000 + pluralsite account for continuous development and learning, fantastic training opportunities, 25 days hol, pension, private healthcare, free parking, flexible working, stand up desks, summer fetes and more!
1st Line Support headlines:
- Support bespoke applications which are used by high profile customers across the UK
- Solve user queries ranging from relaunching applications and password resets to more complex issues relation to connectivity
- Investigate system speed issues identifying if the problem is network or software related
- Make suggestions to customers internal IT teams on how to fix their network or servers
- Contribute to the companys largest project to date
- Basic IT experience and an understanding of windows servers (maybe youve got your own home set-up, been exposed to IT through work or studies)
- A passion for IT and willingness to learn!
- Full UK driving license and car or working towards one
- A clean record as you will need to pass a DBS check (its because they work with some interesting / high profile customers)
Desirable skills:
-Experience with SQL databases (you will be taught)
-Knowledge of Active Directory
-An awareness of Webservers including IIS 7
-Any exposure to networking

The client provides an excellent working environment with a friendly, collaborative team to learn from. You will also have access to online learning tutorials and be given time to learn SQL Databases, IIS and more!
We are recruiting exclusively for this client so do not hesitate to get in contact via (phone number removed) or by emailing through to (url removed)

1st Line Support | Application Support | IT Support | Graduate IT Support

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