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Automotive Customer Service Advisor

Clear Automotive Recruitment Solutions Limited



£26000 - £30000/annum 29 Days, Health and dental care, pen


Posted: 10/05/2022

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Customer Service Advisor - Accident Repair


£26,000 OTE £30,000

Prestige Vehicle repair centre
Permanent Position, Monday to Friday only
Pension, Health cash plan, Dental care, retail discounts, 29 days holiday,
45 hours per week
Ideally able to use Autoflow BMS For more information call Rochelle on (phone number removed)

Automotive Customer Service / Bodyshop Administrator - Clear Automotive is a specialist recruitment consultancy in the Accident Repair, Bodyshop and Automotive sector, partnering with organisations across the UK, to fulfil their staffing requirements, whilst representing Automotive professionals to secure permanent and contract careers.

A brand-new opportunity for a prestige accident repair centre in Farnham has become available. If you are looking for a company which offers internal progression, recognition for hard work and a close-knit team, then this could be a great move for you.

Our client is growing at a great speed, and they have plenty of work to keep all their employees busy. They are also winners of numerous prestigious awards.

This position for a Automotive Bodyshop Customer Service advisor / Bodyshop Administrator is an important role within the business, as you will be the first person that all customers deal with and so delivery of a first-class service is essential. This position and requires an experienced candidate who has worked in either an Accident repair centre, dealership or automotive business.

As an Automotive Bodyshop Customer Service Advisor your role will include:

Handle calls from customers who have their vehicle booked in for repair with the centre
Deal with customers coming into site and ensure their needs are identified and met
Deal with all administration regarding all customer claims and documentation
Ensure customer awareness of all products and services available
Approach all customers and assist with requests, including requests regarding vehicle repairs
Prepare job packs
Update Autoflow bodyshop management system as required
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
Initiate job documentation and maintain customer records and follow-up systems
Follow correct procedure when issuing courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
Undertake other tasks and responsibilities as requested by the Operations Managers

Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator

You must have an excellent customer focused service background
Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
You will have an excellent telephone manner and go above and beyond for all customers
Multi-tasking is essential as this role is very busy and requires attention to detail
Ability to upsell to customers

If you would like to be considered for the Automotive Customer Service job role then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)

Clear Automotive Recruitment Solutions is a leading Automotive recruitment specialist covering all areas of the UK.

We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more

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