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London (Holborn, Fleet Street and Charring Cross areas)
At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client’s environment reflects their brand and provides a better workplace for their people. We never compromise on quality and are unrivalled in our attention to detail.
We are searching for an Account Manager to support our London division to oversee the cleaning services across 3 sites in central London. The Account Manager will support the Operations Manager by ensuring the sites are supervised efficiently and effectively and that the specified cleaning standards are met and maintained to a high level.
Do you have the ability to manage successful client relationships? Do you have people management experience? Do you have a background in facilities management or related industry?
This is an exciting period of development and growth. If you share our values why not join our team? Do you have experience within the cleaning industry, ideally in a Transport or similar contract? Are you ready to really make an impact?
This is an opportunity for you to be part of a business, built on strong foundations, named in The Sunday Times, Grant Thornton Top Track 250, Britain’s private mid-market growth companies. We are driven to Always Do Right and we are looking for people who share our values. Our independence gives us the freedom to do what we believe in. We believe it’s our responsibility to do right by our clients, our society and our planet.
As Account Manager you will be responsible for:
To ensure cleaners and supervisors are trained and records are maintained effectively including HSEQ training/machinery training/specification training
To ensure any site regulations and Company policies are adhered too and site folder is up to date
Liaising with client to ensure satisifation
To supervise employees to ensure specified cleaning and work standards are maintained at all times, highlighting any issues.
Welcome/ Induct and train new/relief cleaners ensuring they understand their roles and complete training records to ensure accurate & up to date
To complete time sheets and ensure records of each employee’s hours are accurate, to provide to account manager
Inform Account Manager immediately of any vacancies and provide support in appointing cleaners through interviews
To complete tool box talks with all staff on a monthly basis
To hold a staff meeting monthly with employeesAs Account Manager you will have the following expertise and attributes:
Able to be enthusiastic in building relationships and to effectively liaise with clients and colleagues alike.
Able to train and coach employees both formally and informally.
Able to plan and prioritise workload to ensure objectives are achieved on time
Able to identify problems and take appropriate action where necessary to resolve
Flexible approach to work
Appreciates that projects need to be completed, effective and efficient Time management of self and dutiesOur commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process
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