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Product Support Engineer

Spacelabs Healthcare




Posted: 11/05/2022

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Exciting new opportunity for a technically minded, Product Support Engineer. If you are looking for a rewarding new role with a rapidly growing organisation, then this is the position for you!

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

The Product Support Engineer will fulfil a lead internal Service role, satisfying customer and field service demand for after sales support on Spacelabs full range of equipment and associated software. This includes the direct provision of maintenance and repair along with telephone support.

What’s on Offer?

Competitive salary
Pension plan
Opportunity to join a leading, trusted organisation
Excellent working environment
Key Responsibilities of the Product Support Engineer:

Ensure customer satisfaction from the moment of sale onwards
Communicate effectively with other departments within the Company in a professional manner
Ensure relevant documentation is fully completed in an accurate and timely manner
Builds strong rapport and relationships with customers through customer focused mindset
Responds to routine enquiries from customers about the technical aspects of products and services
Adherence to health and safety practices and procedures
Fulfil a lead role within our internal service team, required to provide a flexible response to the varying peaks and troughs in workload, caused by breakdown and maintenance demand
Direct provision of high-level support to distributors, customers, and colleagues on the occasions when advanced technical and operating procedure familiarity is required
Troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems
Engaging with other teams to ensure the required deliverables are being provided and met effectively
Pro-actively contribute to troubleshooting of day-to-day internal challenges to resolve issues and drive forward a positive outcome
To assist with testing and quality control of all new devices prior to dispatch
Skills & Experience Required:

HNC or equivalent in Electronics/electrical engineering
A Second language in either: Spanish, Italian, French or German would be highly desirable
Excellent engineering capability with good communication and organisational skills
Sound judgement is required in the analysis of technical, operational, and logistic problems
Experience gained in customer focused service organization maintaining sophisticated electronic hardware and software
Travel: Domestic travel for customer sites is required <50%
Must be able to complete job responsibilities working with global time zone needs such as attending late night/early morning meetings by phone and/or web to meet global business needs: <15%
Required to register with a vendor credentialing service
Must maintain a good driving record and be insurable per company policy
Basic SQL Knowledge
Knowledge of Health and Safety
Networking background would be advantageous
Experience with medical messaging protocols (HL7 and DICOM)
Experience with web-based (IIS) systems is highly desirable
Knowledge of Windows Operating Systems
What’s Next?
If you would like to be considered for this Product Support Engineer position, we would love to hear from you. APPLY NOW for immediate consideration

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