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Customer Service Manager

Pertemps Black Country Perms



£35000 - £42000/annum


Posted: 11/05/2022

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Savings/Customer Service Manager (12 month Maternity cover contract)
Location: Dudley
Salary: Up to £40k (Depending on experience)

This exciting Customer Service Manager role gives you the opportunity to demonstrate your experience and flair whilst you lead a passionate team! How they interact with their members is at the heart of everything they do. Ensure that the Customer Service experience is a lasting and memorable experience, priding themselves for delivering excellent customer service, you will be the person that inspires and drives this dynamic team!

This will be an incredibly exciting time for the team and will give the successful person the opportunity to drive this project forward and pioneer initiatives to enhance and mature their services.

Customer Service Manager responsibilities:
Champion opportunities to consistently improve the customer experience we offer
Increasing customer satisfaction, loyalty, and advocacy to drive customer retention
Analysis of customer journeys, including external benchmarking, solicited and unsolicited feedback
Analysis of customer data to understand customer behaviour to anticipate and address emerging member needs; and
Guide team in effective issue resolution and handle any escalations; and
Ensuring the service operation is compliant with regulatory expectations.
About you;

To be successful within the role you will have had experience leading a team, ideally within the Financial Services Sector. In addition, you will:
Have strong relationship management skills and be able to engage a team across multiple locations
Communicate confidently and effectively with a wide range of stakeholders inside and outside of the organisation
Proactively step forward to take ownership for delivering results; and
Set the tone for the team and maintain high-performance culture that celebrates success and robustly manages poor performance.
In return for providing a passionate and specialist service to our future members and intermediaries, we offer:
Salary of £40,00. Full training opportunities are offered to all of the team to continue to develop mandate levels.
Basic holiday of 28 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
Pension contribution of up to 8% of salary
Life assurance 4x salary
Full Private Medical Insurance
Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
And that's not all! You will be joining one of the best companies to work for in the UK, and there's a reason for that

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