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NHS Booking Scheduler Swindon

Source Group




Posted: 11/05/2022

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Source Group are looking for a dynamic individual to support the Booking & Scheduling team within an NHS organisation in Swindon. As a Booking Scheduler you will be facilitating bookings for all patients who require an out-patient appointments or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.


* Provide a professional customer service to all patients and their carers/families, ensuring patience, empathy, compassion and coherence at all times.

* To always maintain and respect the need for patient confidentiality.

* Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.

* Input patient data into the system making sure all information is correct.

* Managing time scaled assignments.

* General admin duties.

* Manage waiting lists and input into comprehensive records.

* Using the Trust’s systems and private organisations systems to update accordingly.


* Must have worked within a role that involves speaking with patients.

* Excellent Attention to detail.

* Excellent communication / telephone skills

* NHS experience

Start Date: ASAP

Working Schedule: Monday – Friday, 37.5 hours per week, 9am – 5pm with 30 min break

Contract Length: Initial 2-month contract, very strong chance of extension

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