About the role
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We have an exciting opportunity for a Customer Service Executive to join our ecommerce team in Manchester. This is a full time role working 40 hours per week, Monday - Friday.
We’re a forward thinking company expanding our provision, offering market leading products through various ecommerce platforms. Working as part of a small and dynamic customer service team, there is huge scope for receiving performance related benefits and progression within the company.
Delivering high levels of customer service to our varied and valuable customers
Dealing with delivery queries, liaising with departments and third party providers to resolve issues
Advising customers of promotions and new products, and product availability
General administrative support across the team
Ad hoc duties to help support the team and wider business
You will need
A background of delivering customer service
Knowledge or an interest in furniture and ecommerce
An understanding of Microsoft applications including Word and Excel
To be confident to pick up the phone and speak with different types of people
A flexible approach to work with effective organisational and time management skills
To be able to use your own initiative with approach to your tasks and prioritising deadlines
Personable with the ability to build strong customer relationships
Whats in it for you
At Living and Home, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
· Annual staff discount on our entire range of products with 15% off 3 purchases
· Focus on personal development aligned with career growth
· Free secure onsite parking
· A great holiday package
About The Company
Be part of something special. Join our dynamic team at Living and Home.
Living and Home is one of the UK's leading home furniture ecommerce retailers. We are privileged to provide for the UK customer base with products to enrich their living and home lifestyles.
We operate from various websites and platforms, currently experiencing growth and diversification. The digital marketing and data analysis departments are additional functions that the right candidate will have exposure to with opportunity to develop further within those fields.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward
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