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Customer Service Executive

Living and Home Limited

Newton Heath

Permanent

£20000 - £22000/annum

M112DU

Posted: 12/05/2022

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About the role

We have an exciting opportunity for a Customer Service Executive to join our ecommerce team in Manchester. This is a full time role working 40 hours per week, Monday - Friday.

We’re a forward thinking company expanding our provision, offering market leading products through various ecommerce platforms. Working as part of a small and dynamic customer service team, there is huge scope for receiving performance related benefits and progression within the company.

Role Responsibility

Delivering high levels of customer service to our varied and valuable customers

Dealing with delivery queries, liaising with departments and third party providers to resolve issues

Advising customers of promotions and new products, and product availability

General administrative support across the team

Ad hoc duties to help support the team and wider business

You will need

Preferable

A background of delivering customer service

Knowledge or an interest in furniture and ecommerce

An understanding of Microsoft applications including Word and Excel

Essential

To be confident to pick up the phone and speak with different types of people

A flexible approach to work with effective organisational and time management skills

To be able to use your own initiative with approach to your tasks and prioritising deadlines

Personable with the ability to build strong customer relationships

Whats in it for you

At Living and Home, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

· Annual staff discount on our entire range of products with 15% off 3 purchases

· Focus on personal development aligned with career growth

· Free secure onsite parking

· A great holiday package

About The Company

Be part of something special. Join our dynamic team at Living and Home.

Living and Home is one of the UK's leading home furniture ecommerce retailers. We are privileged to provide for the UK customer base with products to enrich their living and home lifestyles.

We operate from various websites and platforms, currently experiencing growth and diversification. The digital marketing and data analysis departments are additional functions that the right candidate will have exposure to with opportunity to develop further within those fields.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward

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