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ecommerce assistant

Hiring Group

Edinburgh

Temporary

£10/hour

EH22EL

Posted: 13/05/2022

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Our leading online Retailer is looking for ecommerce customer service assistant based near Sighhill Edinburgh

Main responsibilities:

* Customer service; including answering questions, forwarding messages, confirming customer orders, keeping customers informed of order status and dealing with any complaints

* Attend to customer service queries on all channels

* Complete the necessary paperwork and report on all online sales

* Report any problems to the supervisor so they can be resolved asap.

* Record any shortages or other issues that may prevent orders from being fulfilled

* Help with booking, picking, packing and despatching when required.

Skills:

* Strong computer and numeracy skills

* Excellent verbal and written communication skills

* Ability to work under pressure in a fast-paced environment

* Excellent work ethic and a positive attitude

* Attention to detail with strong problem-solving skills

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