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Operations Manager (Severn Trent)





Posted: 14/05/2022

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This senior role will play a vital part in the overall success of our clients busy frameworks with Severn Trent Water and you will be joining a well-established team with a great reputation in the UK Water Sector. The role has 3 to 6 Contract/Project Manager direct reports and up to 12 indirect Site Manager reports and extended teams. The role will look after projects with an annual value of up to £25m with projects varying in size/scale.


Lead a multi-disciplined team of professional staff, skilled trades and semi-skilled operatives.
Work collaboratively in a management team alongside the Commercial Manager and Design Manager.
Provide direction to the team through Contracts Managers, Project Managers.
Develop and implement plans to deliver performance and drive continuous improvement.
Motivate and manage individuals using a mixture of formal procedures and informal methods.
Assess staff performance and undertake reviews with direct reports to drive improvement in individual performance.
Identify poor performers. Develop and implement improvement or exit plans.
Identify talent within your team and ensure that potential is realised.
Deploy resources and move between projects as appropriate to deliver results.
Forecast future staff and labour needs.
Become the established first point of contact for clients.
Develop and maintain strong relationships with clients' Senior Managers.
Deliver a first-class service to clients and implement actions through the team to excel in KPI's or other client metrics.
Understand client's businesses and seek opportunities for further workload.
Be a health and safety role model
Be a role model for the companies 'cost and efficiency strategy' and assist in its development and implementation.
Deliver acceptable gross margin from contracts.
Work with Commercial Manager to ensure sustainable returns from clients.
Accurately forecast future revenue from existing projects and clients.
Identify problem areas and exploit opportunities where these become apparent and implement actions through the team to deliver or exceed budget expectations.
Drive teams to deliver projects with pace and beat programmes
Utilise management information (audits, KPI's, Reports, incident data etc.) to identify concerns and implement actions or initiatives to drive improvement.

Have experience in delivering D&B projects for large national client organisations and around live production facilities.
Have experience in delivering water, wastewater and civil projects.
Have a proven track record of driving safety excellence across all forms of delivery.
Be highly organised and able to manage time and workload effectively.
Good IT skills
Excellent communication skills and confidence to work closely with clients
Full clean driving licence Benefits

Salary dependant on experience
26 days holiday plus bank holidays with the option to buy and carry over
Flexible pension contributions up to 5% employee 10% employer
Life assurance of 4 x salary
Income protection
Private medical insurance
Health cash plan
Car benefit (subject to role)
Annual professional institution subscription costs
Career and professional development opportunities

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