Customer Experience Executive
Fortem People
Yorkshire
Permanent
£22000 - £24000/annum 2 days office 3 days home
LS12HT
Posted: 18/06/2022
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Apply on Partner SiteThis is a superb opportunity to work for a leading brand who deliver unrivalled intelligence in their sector. You'll be working 2 days in LS1 and then the rest from home.
You'll be confident and technologically savvy as much of your work will involve online meetings with customer s as well as presentations and client calls. You be comfortable presenting in a formal capacity and enjoy working within a customer focussed environment.
This is a small and experienced team and offers an opportunity for growth. There is also some opportunity for international travel to trade shows and exhibitions.
Day to day responsibilities:
* Producing documentation on behalf of clients and inline with Account Management requests
* Compiling data on behalf of key clients and in support of Account Managers
* Working on multiple projects to meet specific deadlines on behalf of new and existing clients
* Producing strong content and material for client renewal packs
* Direct communication with customer, large and small, including Educational Institutes
* Building strong relationships with customer to ensure, responding the requests
* Actively participate in annual exhibition and attend trade shows throughout the year
* Keeping up to date with innovation and industry news
Key skills and knowledge:
* Must be self-motivated and demonstrate the desire and determination to succeed.
* Someone who is initiative, can bring new ideas to the table
* Proactive and multi-tasker
* Expert in customer experience
* Creative personality
* Good time management is essential.
* Must possess strong organisation skills.
* Monitor emails, prioritise workload
* Requires good communications skills and ability to liaise at all levels, both within the Company and with external organisations or clients.
* Ability to come up with new ideas and provide solutions to ensure the ongoing improvement of Account Management practices.
* Confident in data analysis and strong eye for detail.
* Skilled in the use of reporting and communications tools – Excel, PowerPoint etc.
You'll be a natural people person with a flair for presenting and networking. You'll also have a good understanding of Microsoft Office including Teams.
Monday to Friday 37.5 hours per week
Flexible working, currently operating 2 days office based with 3 days home working.
Opportunity for future international travel to tradeshows and exhibitions
23 Days Holiday + Bank Holidays
2pm Friday finish during summer months
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