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Customer Experience Executive

Fortem People



£22000 - £24000/annum 2 days office 3 days home


Posted: 18/06/2022

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This is a superb opportunity to work for a leading brand who deliver unrivalled intelligence in their sector. You'll be working 2 days in LS1 and then the rest from home.

You'll be confident and technologically savvy as much of your work will involve online meetings with customer s as well as presentations and client calls. You be comfortable presenting in a formal capacity and enjoy working within a customer focussed environment.

This is a small and experienced team and offers an opportunity for growth. There is also some opportunity for international travel to trade shows and exhibitions.

Day to day responsibilities:

* Producing documentation on behalf of clients and inline with Account Management requests

* Compiling data on behalf of key clients and in support of Account Managers

* Working on multiple projects to meet specific deadlines on behalf of new and existing clients

* Producing strong content and material for client renewal packs

* Direct communication with customer, large and small, including Educational Institutes

* Building strong relationships with customer to ensure, responding the requests

* Actively participate in annual exhibition and attend trade shows throughout the year

* Keeping up to date with innovation and industry news

Key skills and knowledge:

* Must be self-motivated and demonstrate the desire and determination to succeed.

* Someone who is initiative, can bring new ideas to the table

* Proactive and multi-tasker

* Expert in customer experience

* Creative personality

* Good time management is essential.

* Must possess strong organisation skills.

* Monitor emails, prioritise workload

* Requires good communications skills and ability to liaise at all levels, both within the Company and with external organisations or clients.

* Ability to come up with new ideas and provide solutions to ensure the ongoing improvement of Account Management practices.

* Confident in data analysis and strong eye for detail.

* Skilled in the use of reporting and communications tools – Excel, PowerPoint etc.

You'll be a natural people person with a flair for presenting and networking. You'll also have a good understanding of Microsoft Office including Teams.

Monday to Friday 37.5 hours per week

Flexible working, currently operating 2 days office based with 3 days home working.

Opportunity for future international travel to tradeshows and exhibitions

23 Days Holiday + Bank Holidays

2pm Friday finish during summer months

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