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Customer Administrator

Scope

Yorkshire

Contract

£11818/annum

LS12HT

Posted: 18/06/2022

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Customer Administrator

* Sleep Right Service

* REQ(phone number removed)

* £11,818 per year

* Leeds

* Fixed term 12 months - Part time, 17.5 hours per week

The Role

Be a Disability Gamechanger and join our Services Team in Leeds as a Customer Administrator/Coordinator. We are looking to recruit an experienced administrator with a background in supporting disabled people and their families. You will be the first point of contact for the Leeds Sleep Right service, over the phone and online.

The role deals with all initial referrals/enquiries to the service. You will triage and allocate eligible referrals to the team according to the service’s agreed criteria.

You will answer any straightforward queries or signpost customers to other provision if appropriate.

As part of the role there will be a general level of administrative duties required including organising customer meetings and other events as required by the Team Leader. This will include keeping customer information up to date and supporting the wider delivery team as and when required.

About You

We are looking for a self-starter with the ability to prioritise their own workload whilst supporting a very busy service.

The Customer Administrator/Coordinator is the first person anyone who needs to access the service will meet, so you will need to have excellent customer service skills. You will be in contact with members of the public and other professionals who wish to refer into the Sleep Right service.

You will have experience working with parents of disabled children and be comfortable using a range of IT packages and programs.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people, their families and carers.

We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Close date: 17/07/2022

Disabled candidates

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering.

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Please let us know if you are applying under the Guaranteed Interview Scheme.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change

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