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General Assistant

William Northam (Graduation Gown Hire and Photogra




Posted: 18/06/2022

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This role will involve working in both office (30%) and store room environments (70%) and with colleagues across the breadth of the business to deliver excellent services and events to our customers.

Bulk Academic dress orders

* Liaise with warehousing staff to ensure orders are being processed and delivered correctly

* Assist with costing services

Private Hire & New sales orders

* Assist with the taking and processing of orders, including contacting customers for details.

* Liaise with warehousing staff to ensure orders are being processed and delivered correctly.

* Liaise with Central Distribution to ensure that new-sales orders are being processed and delivered correctly within expected timelines.

Ceremony Events

* Assist with all aspects of ceremony event preparation, administration, equipment packing and delivery including

* Reviewing and checking the website, carrying out basic information updates as required

* Creating ceremony information packs and relevant event paperwork

* Creating and maintaining ceremony kit check boxes

* Inputting order data, as required

* Ensuring equipment needed at ceremonies is identified, organised and in good working order

* Identifying any items not returned post ceremony and following up with customers to arrange return

* Transferring orders between ceremonies

* Attending ceremonies as required

* Assisting with post ceremony event tasks

General Assistance

* Provide general support to the team including answering incoming phone calls, replying to emails, and responding to queries.

* Update standard documents and operating systems to ensure they remain current

* Stock control and general organisation including QC and annual stocktake

Qualifications, skills, knowledge and competencies

* Enthusiastic team player & Good organisational skills

* Ability to work under pressure & multi-task

* Basic PC skills such as Microsoft office tools is essentiaL

* Flexibility & Versatility

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