Customer Service Advisor / Account Handler
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Hybrid working after completing the training period (2-3 months) fulltime from the office, you will be able to work from home 2 days per week and from the office 3 days per week. Please do not apply if you do not live within a commutable distance to Southam.
To provide comprehensive customer service support to the company's customer base, both direct and online customers
The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill.
The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary.
All customer interactions will be managed through our CRM system and Order system.
As the role comprises an important part of the overall sales function in the company, the candidate will work alongside the (field based) Key Account Manager, who will also provide help and support.
Receipt of orders from telephone, e-mail and web sources
Entering orders onto system
Upsell to customers on inbound (telephone) order capture
Outbound calls to customers to follow up offers and range extend
Outbound calls in support of marketing activity
Preparation of customer quotations
Provision of product advice
Provision of reports as required by customer
Facilitating provision of samples
Maintenance of customer records on sales systems
Participation in regular sales meetings
Full in-house process and computer skills training, as well as external sales-based training will be given
Skills and experience
The candidate should have previous experience of working directly with customers, be able to draw on mix of skills including internal sales, Customer Service and Telesales. They should also have some experience of working with computer-based sales order and/or CRM systems.
Skills required include:
Ability to work with computers
Personable and enthusiastic
Willingness to work as part of a team
Happy to work to deadlines
Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours
Pension, life assurance, Westfield healthcare cash plan
Internal Sales, Customer Service, sales order processor, Account Management, account manager, Sales Coordinator, Sales Administrator, Supply Chain Coordinator
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