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Air Import Operator

RG Freight Recruitment



£35000 - £40000/annum


Posted: 21/06/2022

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Job Role: Air Import Operator
Location: Leytonstone
Salary: £35,000 - £40,000
RG Freight Recruitment are working on behalf of Freight Forwarder and Customs Broker to source an Air Import Operator to join their team in Leytonstone.
This client firmly believes themselves to be the next generation of freight forwarders. With their real time and intuitive cloud based platform they are on a mission to simplify freight forwarding and make the whole experience more user friendly and transparent.
Operating for over 40 years and with a tight knit team of 75 they are a force within the UK freight market and are expanding as they take on more domestic and overseas work. Offering bespoke solutions including multi modal forwarding, customs clearance and supply chain management, they are in a great position to assist their clients with worldwide freight movements.
Due to the expansion, this client is now looking for an experienced Air Import Operator with experience in the freight forwarding industry. The successul candidate will be responsible for handling the day-to-day import airfreight pricing and operations.
This is a hybrid role consisting of 2 days in the office and 3 days working from home.
Key duties and responsibilities
* Handling clients’ enquiries, providing quotations and proactively following up to secure booking
* Managing clients’ airfreight shipments from origin to destination
* Effectively using the CargoWise system to create and manage shipments within agreed upon KPI’s and maintain accurate data relating to clients and shipments
* Arranging customs clearance and ensuring compliance with customs regulations
* Liaising with overseas partners, airlines, transports to arrange quick dispatch of cargo
* Negotiating rates with suppliers in order to maximise profit margin whilst adding value to the client
* Proactively planning and arranging deliveries as per client requirements
* Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries
* Ensuring all customers are served in line with their Standard Operating Procedures (SOP)
* Monitoring the progression of transports and advising the client at agreed milestones
* Building excellent relationships with customers in order to exploit further business opportunities
* Dealing with invoicing/job costing to customers in a timely and accurate manner
The Person
* Import airfreight experience within a freight forwarding company is essential
* Previous experience in quoting import airfreight shipment is essential
* Excellent interpersonal and communications skills with ability to deliver high level of customer care
* Ability to prioritise and organise work to achieve deadlines in a fast paced environment
* Excellent problem solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
* Self-motivated with a can-do attitude

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