Office Angels are currently recruiting for a German speaking Customer Service Administrator for our client based in Wokingham.
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Role: German Speaking Customer Service Administrator
Salary: £26,000 to £27,000 (depending on experience)
As a Customer Service Administrator, you are responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business personnel and designated Sales Representatives. You will liaise between customers and cross-functional internal teams to ensure exemplary customer experiences according to their needs. Provide superior support through sales generation, accurate processing of orders, responding to product and service inquiries, requests and/or problems through product and policy knowledge, comprehensive information gathering, excellent communication skills and inter-departmental relationships
Operate as the lead point of contact for all matters specific to the customers and partnered Sales Managers.
Build and maintain strong, long-lasting customer relationships.
Manage incoming and outgoing communications with your customers.
Identify and assess your customer's needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Process and manage your customer orders from receipt to close.
Document, investigate and resolve your customer complaints.
Complete and/or gather customer/account documentation as required.
Verify and/or maintain business systems information related to customers.
Keep records of all communications.
Work with customer service management to ensure exceptional customer experiences.
Contribute to team effort by accomplishing related tasks as needed.
The ideal candidate:
Fluent in German and English - written and spoken
Minimum 2 years' experience working in an office, preferably in a customer service-related position in a fast paced environment
Proficient with MS Windows applications; Excel, Word and Outlook
Able to multi-task
High attention to detail
Documentation skills maintain the required confidentiality
Able to deal patiently with problems and complaints
Willing to travel to the Wokingham office to attend monthly/quarterly meetings if requiredIf you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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