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Customer Service Advisor

Unipart Logistics





Posted: 22/06/2022

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You will join us as a Customer Service Advisor and will liaise with NHS Supply Chain customers over a range of queries in order to ensure customer satisfaction and a high quality service is maintained at all times.

Customer Service Advisor Responsibilities:

Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain.
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments.
Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines.
Investigate missing orders and where necessary authorise customer ‘credits’ within a given limit.
Develop the relationship and lines of communication between NHS Supply Chain and customers.
Advise customers of suitable alternative products and place orders where necessary on their behalf.

Customer Service Advisor Requirements:

Strong planning, organising and time management skills,
Excellent written and verbal communication skills,
Customer focus,
Eye for detail,
Strong Team Player,
Committed to achieving team objectives.
Keen to learn in an ever changing environment

About Unipart Group Limited

Unipart is a growing business, with clients such as, Vodafone, BSkyB, Jaguar Land Rover and the NHS. The Unipart Group employs nearly 10,000 employees worldwide and has an annual turnover of more than £1 billion.

Location: Annesley
Contract type: Permanent
Hours: Full time, 37.5 hours per week, working to a team rota between the hours of 8am and 5pm Monday to Friday
Salary: £20,992.53 per annum

You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.

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