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Prime Brokerage Client Service Operations Support

Alexander Mann Solutions - Contingency




Posted: 22/06/2022

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We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a Prime Brokerage Client Service Operations Support for a 12 Months contract based in Marylebone (hybrid).

Purpose of the Role:

One of the major banks in Europe with a strong presence throughout the world, this organisation is a leader in Global Equities & Commodity Derivatives. As part of this activity, the Client Service role is an important component, with teams established in the major financial places (New-York, London, Hong-Kong and Mumbai). The main missions of these teams are:

Provide clients with a single dedicated point of contact for all Cash Prime Brokerage and Synthetic Prime Brokerage related issues.
Ensure client receive 'Best in Class' client service offering.
Review client performance against banks expectations and client peers.
Attend Client Service review meetings in line with Business.
Ensure client trade bookings are processed in a timely and accurate manner and in line with client expectations.
Manage relationships internally across settlements and payments to ensure core ops teams are meeting Client Service / Hedge Fund Client expectations.
Build and maintain personal relationships with the clients who the individual will be accountable and responsible for the service delivery of.
Drive Operational change to improve overall client satisfaction / performance.As a Prime Brokerage Client Service Operations Support you will be responsible for:

Monitoring of Operational Risk:

Client Service / Customer Support

Act as a dedicated operational point of contact for both external Prime Brokerage clients and internal departments to resolve open items related to unaffirmed / unmatched trades, client reports, fails, static data, and any other operational issues.

Work with Front Office, P&L, Back Office, Third party vendors, and Application Support to resolve operational and booking issues
Monitoring of operational risk by providing Front Office Support and ensuring the risk of fraud is set to a minimum
Ensure accurate trading positions in FO system, the daily goal is to correct all discrepancies originated by system bugs, input mistakes, information loss
Manage real-time trade booking exceptions internally between the trading desk and sales force
Assist with project initiatives designed to improve and streamline existing processes
Mitigate risk by reconciling discrepancies between the client bookings and broker alledgements.
Have a full understanding of the life cycle of a trade, and participate / assist in improvements to trade lifecycle processing.
Collaborate with technology teams on the implementation of process flow improvements and efficiencies
Liaise with other Operation functions and other infrastructure groups to support a 'one team approach'
Promote an efficient dialog/discussion with our internal and external partners
Adhere to deadlines and objectives
Where appropriate, ability to maintain and explain own position using logic in the light of differing views
Ensure client satisfaction via 'best in class' client service support model.Main Responsibilities: .

Trade Comparison
Clean up all unmatched international trades, by liaising directly with Prime Brokerage Clients and executing broker's Middle Office and Settlements teams
Fail Monitoring
Track and resolve all open fails, by liaising with Prime Brokerage clients, internal settlements teams, executing broker's Middle Office and Settlements teams, Corporate actions and stock loan trading desk and operations
Trade Amendments and Static data updates
Make appropriate amendments and corrections to incorrect trades bookings. Reduce risk to client by ensuring timeliness and accuracy.
Request client, executing broker specific updates to static and referential data to ensure Prime Brokerage are instructing with accurate settlement information vs the specific legal entity of the execution counterparty. What we require from the candidate:

At least 2 years of relevant financial industry experience.
Strong qualification level in equity derivative markets. Financial market knowledge of derivatives products including TRS, ETFs, Equity Swaps, etc.
Previous experience (1 yr+) in a Derivative Middle office environment or prior experience in working with Trading/ Sales in a financial institution
Proficient in Microsoft Office, especially Excel
Knowledge of various financial markets.
Strong sense of risk and critical thinking.If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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