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Mobile Customer Service Support

1-1 Recruitment

Basingstoke

Permanent

£25000 - £26000/annum

RG217QD

Posted: 22/06/2022

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1-1 Recruitment have a really exciting opportunity to join a growing business in the Basingstoke area as a Mobile Customer Service Support agent. This financially secure company installs design telecoms solutions for businesses.

This is a great opportunity for a customer service champion who loves going above and beyond the call of duty for customers and exceeding their needs.

The role is diverse and challenging role; you’ll need an overriding passion for providing inspiring customer service with a can-do attitude. You will be joining a friendly and sociable team in a busy office with a thriving working atmosphere and great progression opportunities for the right candidate.

Roles and Responsibilities:

* Regular liaison with our customers as well as colleagues across all teams within the business

* Placing new orders

* Assisting customers with managing their spend and all day-to-day account issues which will include faulty hardware, lost mobile devices, emailing usage and spend alerts

* Billing enquiries, analysing account usage & making recommendations

* Producing renewal proposals and contracts

Skills, Attributes and Experience

* Excellent communication skills; verbal and written

* Team player

* Professional attitude

* Experience of Microsoft office and excel is advantageous

* Passionate about customer service

* Be able to multitask

* Work well under pressure

* Be able to use own initiative

Benefits

* 22 days holiday plus bank holiday & your birthday!

* Great internal progression

* Fun and lively working atmosphere

* Brand new cafeteria with fantastic hot food selection

* Dress down Fridays

* Exciting incentives

If this role interests you, please apply with your CV now!

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on 1-1 Recruitment's website for any other potential vacancies

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